Support

LuckyZino makes support simple and approachable so you can get back to playing. Our team is available around the clock via live chat and email, ready to help with account questions, transactions, or gameplay issues. If you want a quick overview of the site before you reach out, read our full LuckyZino Casino review for an at-a-glance look at offers and features.

How to reach us — chat and email made easy

The fastest way to get help is live chat — tap the chat icon on the site to connect with an agent in minutes. For non-urgent requests, email support@luckyzino.com and include your account details and any screenshots to speed resolution. Phone support is not listed as a standard option; if it’s available in your region, details will appear in the Help Center.

Typical response times you can count on

Live chat: usually immediate, with an agent available within minutes for most issues. Email: expect a reply within 24 hours for standard requests; more complex investigations may take longer. Verification or escalated cases: when documents or third-party checks are required, reviews typically take 24–72 hours, depending on volume and the specifics of the request.

Help yourself first — clear FAQs and how-to guides

Before you contact support, the Help Center offers step-by-step articles on account setup, verification, deposits, withdrawals, and bonus rules. You’ll also find answers specific to Sweeps Coins and Gold Coins redemption, including “no purchase necessary” policies and playthrough basics. If you’re troubleshooting a particular game, check the game page — for example, Sugar Rush Slots (/sugar-rush-slots) has its own details that can help resolve gameplay questions.

What our team can help with

Support agents handle account issues, payment questions, verification, bonus queries, and game-related troubleshooting. They can walk you through deposit methods, explain how Sweeps Coins redemption works, and help with payout requests or status updates. When you provide clear information and any requested documents, our team aims to resolve issues quickly and transparently.

Responsible play and safety — we’ve got your back

If you need help setting deposit limits, time-outs, or self-exclusion, contact support and the team will guide you through the options. We take privacy and security seriously, and any verification process is handled confidentially to protect your information.

A personal touch when you need it

Our customer care team is trained to be friendly, knowledgeable, and respectful. Whether you’re asking about a promotion, a payment, or how to unlock a feature, reach out — we want you to feel comfortable asking for help and confident that your issue will be handled promptly.